Her strongest attribute is a smile. Her trademark smile is infectious. She is one of three you are likely to first engage when you visit Starr FM.
Linda Yaa Adoma Kumah has been telling Starrfmonline.com what her role as a Front Desk Executive entails, and why she plays a critical role for the brand.
HOW WOULD YOU DESCRIBE YOURSELF?
I am friendly, quiet and very reserved. I like smiling and a very honest person.
HOW WAS IT LIKE GROWING UP?
I grew up with my maternal grandparents, cousins and extended relatives. I remember we always have parties in December and we meet other relatives from far and near.
ANY FOND MEMORIES FROM CHRIST THE KING SCHOOL?
Oh yea, I remember when I was in kindergarten I was called to sing in front of the whole school assembly.
HOW WAS LIFE LIKE AT LABONE SHS?
Growing up I wasn’t very smart, so I remember when my classmates used to laugh at me anytime I was asked to answer a question in class.
TELL US ABOUT LIFE AT GLOBAL INSTITUTE OF AVIATION?
It was interesting because it had to do with a course I had interest in. I learnt how to read a ticket and issue tickets.
HOW WOULD YOU DESCRIBE YOUR FAMILY?
My family is a large and united one. We always keep in touch and always have each other’s back. I am fond of my uncles – my mum’s little brothers.
HAVE YOU ALWAYS WANTED TO BE A FRONT DESK EXECUTIVE?
No, but I always wanted to attend to people in any way I can so as to put a smile on their faces.
WHAT DOES IT TAKE TO BE A FRONT DESK EXECUTIVE?
It takes discipline, respect and most importantly tolerance, because it’s not easy trying to please human beings.
WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB?
The most challenging aspect of this job is when you have to deal with an irate customer without having enough patience to handle the situation.
WHAT DO YOU LOVE MOST ABOUT WHAT YOU DO?
I love to see people walk out of the door with smiles of appreciation. Because trust me I believe that if you treat customers well you are not only selling the company’s name in a good way, but you will sell yourself also because word of mouth is the most powerful thing in customer relations.
ANY REGRETS ABOUT BEING A FRONT DESK EXECUTIVE?
For now no, because it liaises with my dream career.
HOW DO YOU HANDLE DIFFICULT VISITORS?
To start with I listen attentively to that customer because he/she is coming with a complaint or an issue that is worrying. So the best thing to do is to make sure that the customer has seen that you understand how he feels and try to calm him down even if it means kneeling down.
HOW WAS IT LIKE AT MULTIMEDIA GROUP?
I always say that my job at multimedia was God’s plan. I didn’t even notice I was working with Multimedia till after two weeks when I commenced. It was interesting because I learnt how to deal with different people at the same time. In fact it groomed me to become a good customer service personnel.
HOW DID YOU END UP WITH EIB NETWORK?
I was recommended by a colleague because he always said he liked my reception.
IF YOU HAD THE CHANCE TO CHANGE ANYTHING ABOUT WHAT YOU DO, WHAT WOULD THAT BE?
I will change the way we handle guests, instead of just giving them a seat I will serve them with water, a drink or something to calm their nerves.
HOW DO YOU RELAX?
I watch movies and relax.
HOW IS A TYPICAL DAY LIKE FOR YOU AT WORK?
Well, first and foremost I pray before I ascend the staircase, log in as soon as I step in, and take my seat. When anyone walks in I give a welcoming smile and attend to the client, sometimes I am given back office work to do. But then before the day ends I make sure I put a smile on someone’s face.
HOW DO YOU HANGOUT?
My room, not the outing type.
HOW DO YOU DE-STRESS?
I listen to music – R&B
WHAT’S YOUR FAVOURITE QUOTE AND WHY?
I have a lot, but one of my favorite is “Do unto others us you want others to do unto you”.