Dr. Ishmael Ackah, Executive Secretary

The Public Utilities Regulatory Commission (PURC) says it will ensure challenges experienced in vending for ECG prepaid consumers on E-cash and PNS metering system are resolved quickly.

A statement signed by the Executive Secretary of the PURC, Dr Ishmael Ackah said it is closely monitoring the situation, assuring all affected customers of its commitment to ensuring the delivery of a safe and reliable utility service provision.

Some ECG customers are unable to top-up electric power credit on prepaid metres for the past three days.

The problem which started on Monday is yet to be fixed.

The technical challenge has affected customers in 10 operational regional areas of the ECG in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.