Ghanaian-owned startup entrepreneurs have been urged to build customer trust as a means to achieve customer retention and the overall growth of their businesses.
According to Chief Customer Officer at Absa Bank Ghana Mrs Evelyn Acquah, it is in the interest of startup business owners to position their businesses as a solutions provider with an in-depth understanding of the needs of customers.
Speaking at an Absa StartUp Training virtual session, she encouraged about 70 Ghanaian-owned startup businesses on how to grow their business by providing solution-oriented services to customers.
Participating startups were educated on how important customers are in the business growth value chain hence the need to build trust with them.
She further noted the need for startups to build the trust of customers by being a solutions provider to attract customers and grow the business.
“It is in your interest to position your business as a solutions provider with an in-depth understanding of the needs of customers. This builds customers’ trust which contributes to the overall growth of the business,” Mrs. Acquah told the participants.
According to Mrs. Acquah, customer trust is built by delivering on promises, providing reassurances, being transparent and offering proactive service with consistency.
Highlighting some customer retention strategies, Ms. Acquah mentioned that startups should adopt excellent service skills, create a customer community around the brand and be personal in delivering quality service.
“Customer retention strategies enable startups to provide as well as extract more value from existing customer base. You want to ensure the customers you worked so hard to acquire stay with you, get value from your products and have a great customer experience,” she said.
“Businesses that understand the importance of effective retention marketing, consciously invest in customer retention plans because they see it as the biggest revenue driver”.
The Absa StartUp Training forms part of activities under the Absa StartUp Banking created to help Ghanaian startups to grow and thrive.
Source: Ghana/Starrfm.com.gh/103.5fm
