Special aide to former President John Mahama, Stan Dogbe has slammed the Board Chairman of Ghana Airports Company Limited (GACL), Paul Adom Otchere over the worsening situation at Terminal 3 portion of the Kotoka International Airport (KIA) in Accra.
According to him, Mr. Adom Otchere as a young man with such a position should have introduced some dynamism to the sector but he has failed to do so.
“Unfortunately, our airports especially Terminal 3 continue to be much worse than our ‘business as usual’ mode.
“I am sure like many Ghanaian managers, yourself, your board members and the GACL management don’t use the normal passenger services, neither do you know the lived experiences of passengers even if through mystery ‘shopping’ or in this case ‘passengering’”, Mr. Dogbe stated in a Facebook post.
Below is the full text
Paul Adom-otchere, good evening.
Given that you are a young man, and handed a prestigious position in an important service-oriented business like the Ghana Airports Company Limited, I have been expecting over the years the introduction of some dynamism, innovation, world class, top notch and unequaled service delivery cum marketing and advertising outlook that will give users of the various airports a ‘reason to return’ feeling.
Unfortunately, our airports especially Terminal 3 continue to be much worse than our ‘business as usual’ mode. I am sure like many Ghanaian managers, yourself, your board members and the GACL management don’t use the normal passenger services, neither do you know the lived experiences of passengers even if through mystery ‘shopping’ or in this case ‘passengering’.
Service offering, passenger comfort and experience can be much, much better at Terminal 3 and the other airports, and I can only urge you and your team to bring some value to the business.
Good night.
Source: Ghana/Starrfm.com.gh/103.5FM
