CIMG urges banks to improve customer experience or risk losing loyalty
The Chartered Institute of Marketing Ghana (CIMG) has called on banks and…
Customer Experience – Getting the Basic Right
Customers’ expectation on speed, consistency and ubiquity of service delivery is changing…
OmniBSIC Bank relocates Kumasi’s Anloga branch for enhanced customer experience
OmniBSIC Bank, the fastest-growing Bank in Ghana and Bank of the Year,…
Personalisation: The new customer experience currency
Personalisation is the new magic word in service delivery. This practice is…
