Hollard Ghana has expanded its customer engagement operations with the commissioning of a new 50-seater Customer Experience Call Centre in Accra, aimed at enhancing service delivery and strengthening customer support across its insurance businesses.
The new facility, which will serve both Hollard Insurance and Hollard Life, is expected to improve response times and customer interactions by accommodating inbound and outbound customer experience teams under one roof.
According to the company, the expanded Call Centre will provide support for enquiries, claims assistance, policy updates, renewals, product education, and other customer service needs while enabling the insurer to proactively engage clients.
Speaking on the development, Group Chief Executive Officer of Hollard Ghana, Patience Akyianu, said the investment aligns with the company’s commitment to delivering exceptional customer experiences.
“At Hollard, our purpose is to enable more people to create and secure a better future, and we do this by treating everyone with care and dignity. Expanding our Customer Experience operations allows us to serve our customers better, respond faster to their needs, and ensures that every interaction with Hollard reflects the care we stand for,” she said.
Ms. Akyianu added that the expansion has also created employment opportunities, with the company recruiting additional staff to support operations at the new Customer Experience Centre.
The Managing Director of Hollard Insurance, Daniel Boi Addo, described the facility as a strategic investment aimed at improving accessibility and strengthening customer relationships.
“Insurance is ultimately about trust and accessibility. In view of the increasing customer base, it has become necessary to meet our customers where they are by expanding our Call Centre operations. We are making it even easier for customers to connect with us,” he said.
He noted that the company’s customer experience team would provide timely assistance, guide customers through their insurance journey, and ensure that policyholders receive the support they need.
As part of its customer engagement strategy and telemarketing activities, Hollard announced that customers may receive calls from its official toll-free number, 0800 444 999, offering tailored value-added products, proactive customer engagement, and other service initiatives.
Hollard Ghana, which comprises Hollard Insurance and Hollard Life Assurance, has operated in Ghana for 25 years, initially as Metropolitan Insurance before becoming part of the Hollard Group. The company offers a range of life and general insurance products, including motor, home, travel, business, funeral, and agricultural insurance solutions.
The insurer says the expansion underscores its commitment to improving customer service while supporting business growth and financial inclusion across the country.
