The Electricity Company of Ghana (ECG) has announced that it will begin the nationwide deployment of franchise officers across all district operational areas effective February 2026, as part of measures to enhance operational efficiency and improve service delivery.
The deployment will enable franchise officers to support ECG’s field operations by undertaking tasks such as reading postpaid meters, checking the integrity of prepaid meters, distributing postpaid bills, and printing bills on-site using handheld devices. Officers will also assist customers to make payments through approved digital platforms, including the ECG Power App and short code *226#, with ECG stressing that cash payments are strictly prohibited.
Additionally, franchise officers will be responsible for disconnecting customers whose accounts are in arrears and identifying and reporting any illegal electricity-related activities for appropriate action.
Speaking in an interview, the General Manager for External Relations at ECG, Dr Charles Nii Ayiku Ayiku, said the initiative forms part of ECG’s broader strategy to bring services closer to customers while improving accountability and revenue assurance.
“The franchise officer initiative is designed to enhance customer convenience, improve billing accuracy, and strengthen ECG’s engagement at the community level. By decentralising these services, we are ensuring that customers receive timely and efficient support right at their doorsteps,” Dr Ayiku explained.
He further emphasised the importance of customer safety and transparency, urging the public to verify the identity of franchise officers before engaging with them.
“All franchise officers will carry official ECG identification cards and signed authorisation letters from their respective districts. Customers are encouraged to request these documents as proof of authenticity,” he added.
Dr Ayiku Ayiku noted that the initiative will also help curb electricity theft and other illegal practices, contributing to improved service sustainability and system reliability.
ECG has advised customers seeking further information to contact the ECG Call Centre on 0302611611 or engage the company through its official social media platforms on Facebook, X, Instagram, and TikTok via @ECGghOfficial.
The company says the franchise deployment underscores its commitment to delivering efficient, transparent, and customer-focused electricity services nationwide.
