An Imminent shortage of Diesel and RON 95 at some pumps in the Bono and Bono East Region has been detected by the chamber of Oil marketing Companies.
This was detected through its unannounced mystery shopping exercise which is conducted periodically in retail outlets across the country.
The visit seeks to evaluate operational efficiency, compliance with company standards and overall quality standards.
A visit to the Bono and Bono East Region reveals Shortages of Diesel and RON 95 in some retail outlets.
According to the chamber, stock deficiency disrupts service delivery and may negatively impact customer trust and station reputation.
They are therefore calling on the National Petroleum Authority to swiftly address concerns to enhance service delivery.
Here are full details of their report
The Chamber of Oil Marketing Companies (COMAC) conducted an unannounced mystery shopping exercise across retail outlets in the Bono and Bono East regions. The purpose of this mystery shopping was to evaluate operational efficiency, compliance with company standards, and overall customer service quality. The exercise revealed several areas of concern that require urgent attention to maintain operational integrity and customer satisfaction. This report outlines the key findings and provides recommendations for improvement.
Key Findings
- ATG Issues:
The exercise identified multiple issues with Automatic Tank Gauging system (ATG) at various retail outlets. Inconsistent readings and potential calibration errors were observed, which could compromise inventory tracking and operational efficiency. Immediate technical assessments and repairs are recommended to address these discrepancies.
- Shortage of Diesel and RON 95:
A notable shortage of diesel and RON 95 was observed at several retail outlets. This stock deficiency disrupts service delivery and may negatively impact customer trust and station reputation. A robust supply chain optimization strategy should be explored to prevent future shortages.
- Non-Display of RON Stickers by some retail outlets.
During the exercise, it was noted that some retail outlets failed to display their RON stickers as required. RON stickers indicate the kind of product the retail outlet sells as some vehicles have specific specifications for fuel. RON stickers should be affixed to dispensers to help customers in easily identifying and choosing the type of fuel they wish to purchase.
- Need for Safety Awareness Training
The exercise highlighted a lack of adequate safety awareness among staff at multiple retail outlets. Instances of unsafe practices were observed, posing risks to employees and customers alike. We recommend the implementation of mandatory safety awareness training to reinforce protocols and enhance workplace safety.
- Sample Check of Pump Verifications and 10 litre can sampling
Sample checks were conducted on fuel pump verifications with 10-litre cans to assess dispensing accuracy. While some pumps performed within acceptable limits, others exhibited minor deviations that could undermine customer confidence and regulatory compliance. In some cases, pumps were shown to be over delivering, which could affect sales of retail outlets. A comprehensive review and recalibration of affected pumps at various retail outlets in the Bono and Bono East regions are necessary to ensure uniformity, reliability and compliance.
Conclusion
The mystery shopping exercise conducted by the COMAC team has highlighted critical operational and compliance issues at filling stations in the Bono, and Bono East regions. Addressing these concerns promptly will enhance service delivery, ensure regulatory compliance, and maintain customer satisfaction. COMAC remains available to support the implementation of these recommendations and further assist in improving station performance.
Source: Ghana/Starrfm.com.gh/103.5FM/Prince Essien
