The Ghana Publishing Company Limited (GPCL) has reduced the processing time for regular gazette applications from eight weeks to three weeks following the introduction of a three-shift, 24-hour operational system.
The reforms have also reduced the waiting period for premium gazette applications from one week to three days, while a new 24-hour service allows applicants to obtain their gazette publications in less than a day.
The company’s Managing Director, Nana Kwasi Boatey, announced the improvements during the Government Accountability Series at Jubilee House on Monday, November 2.
He said the changes formed part of management’s efforts to improve customer satisfaction, maximise revenue and optimise the use of the company’s workforce and production facilities.
According to Mr Boatey, the introduction of round-the-clock operations has transformed service delivery and strengthened the company’s ability to respond to growing demand from individuals, businesses and public institutions.
“These changes in gazette waiting time afforded the company an opportunity to maximise revenue through customer satisfaction and effective delivery services,” he said.
He added that the new system had also enhanced GPCL’s capacity to undertake urgent government printing assignments and deliver them within demanding timelines.
