By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Starr FmStarr FmStarr Fm
  • Home
  • Election Hub
  • General
    GeneralShow More
    Komenda Sugar Factory: Veep assures operationalization soon
    July 27, 2025
    GES releases funds for 2025 WASSCE practicals
    July 27, 2025
    Gov’t evacuates students from Bawku, Nalerigu and environs amid renewed violence
    July 27, 2025
    Interior Minister announces curfew enforcement in Nalerigu to maintain regional peace
    Interior Ministry imposes curfew on Nalerigu and surrounding areas
    July 27, 2025
    Government deploys military to enforce peace in Bawku after renewed violence
    July 27, 2025
  • Business
    BusinessShow More
    Economist applauds bold move to de-dollarize Ghana’s economy
    July 25, 2025
    Ban on dollarisation could backfire without cedi stability – Joe Jackson
    July 25, 2025
    Mid-Year Budget shows clear commitment to economic stability – Joe Jackson
    July 25, 2025
    Google announces $37M in cumulative funding and new AI Community Center in Accra to advance AI in Africa
    July 25, 2025
    Cedi performance in first half of year has been impressive – Finance Minister
    July 24, 2025
  • Politics
    PoliticsShow More
    Komenda Sugar Factory: Veep assures operationalization soon
    July 27, 2025
    President Mahama mourns Daddy Lumba, calls him a national treasure in Facebook tribute
    President Mahama mourns passing of music icon Daddy Lumba
    July 27, 2025
    Mahama attends Liberia’s 178th Independence Day celebration in Monrovia
    July 27, 2025
    2025 PANAFEST: Veep Calls for Ghanaian-Led Historical Narratives
    July 26, 2025
    NDC sets August 4 for Akwatia Parliamentary primaries
    July 26, 2025
  • Entertainment
    EntertainmentShow More
    President Mahama mourns Daddy Lumba, calls him a national treasure in Facebook tribute
    President Mahama mourns passing of music icon Daddy Lumba
    July 27, 2025
    The Weeknd & Shakira to headline 2025 Global Citizen Festival with Tyla, Ayra Starr & Mariah The Scientist
    July 22, 2025
    ACP partners MiPrime Entertainment to Champion Investment in Ghana’s Creative Industry
    July 21, 2025
    I want music to be my legacy, not fame – Rocky Dawuni
    July 18, 2025
    The sense to minister with music came early – Rocky Dawuni
    July 18, 2025
  • Sports
    SportsShow More
    Ghana Hockey pays tribute to late President Mills at Commemorative Tournament
    July 27, 2025
    NYA CEO, Osman Ayariga pledges support for 2025 Gbese Mantse Homowo Peace Cup
    July 25, 2025
    Kofi Adams hails Black Queens for gallant AFCON semi-final performance
    July 23, 2025
    Black Queens bow out of WAFCON 2024 after 4–2 penalty loss to Morocco
    July 23, 2025
    Sports Minister rallies Black Queens ahead of WAFCON semi-final with Morocco
    July 22, 2025
  • Technology
    TechnologyShow More
    AI integrated skills training needed to escape job losses – NBU YEC
    July 23, 2025
    Samsung Ghana unveils 2025 TV line-up
    July 22, 2025
    Osman Ayariga speaking on youth empowerment and AI at World Youth Skills Day event
    “Youth should not see AI as competition, but as a digital tool” – Osman Ayariga
    July 17, 2025
    Samsung Introduces Future-Ready Mobile Security for Personalized AI Experiences
    July 16, 2025
    Samsung Electronics acquires Xealth, bridging the gap between wellness and medical care
    July 16, 2025
  • International
    InternationalShow More
    Education Minister Haruna Iddrisu signs MoUs with GEICO and CMS Group for new public universities
    Education Minister signs MoUs with GEICO, CMS Group to establish two public universities
    July 15, 2025
    Presidency terminates Zoomlion’s contract over concerns of impropriety and inflated billing
    Mahama pushes AU–CARICOM partnership to strengthen global reparations push
    July 14, 2025
    47th AU Forum: Ablakwa criticizes $1.2m AfCFTA allocation as ‘highly insufficient’
    July 10, 2025
    Minority demands audit over $1.2m passport relaunch cost and delays
    July 9, 2025
    Minority demands compensation for citizens stranded by US embassy closure
    July 9, 2025
  • Factometer
Search
© 2024 EIB Network Ltd. All Rights Reserved.
Reading: NCA charges Telcos to improve service
Share
Notification Show More
Font ResizerAa
Starr FmStarr Fm
Font ResizerAa
  • Headlines
  • Election Hub
  • General
  • Politics
  • Sports
  • Business
  • Entertainment
  • Factometer
Search
  • Headlines
  • Election Hub
  • General
  • Politics
  • Sports
  • Business
  • Entertainment
  • Factometer
Have an existing account? Sign In
Follow US
© 2024 EIB Network Ltd. All Rights Reserved.
Business

NCA charges Telcos to improve service

Starrfm.com.gh By Starrfm.com.gh Published March 20, 2017
Share
SHARE

The Ag. Director General of the National Communications Authority (NCA), Mr. Joe Anokye, has charged Mobile Network Operators to work on improving Quality of Service (QoS) and ensure that consumers are satisfied.

He said this at a meeting with Chief Technical Officers of the various Mobile Network Operators (MNOs) on Friday, at the NCA Tower.

Present at the meeting were representatives from MTN, Tigo, Vodafone, Airtel, Glo, and Expresso. The purpose of the meeting was to discuss poor Quality of Service (QoS) being experienced by consumers.

According to Mr. Anokye, the Authority’s attention has been drawn to the QoS challenges which range from call drops, poor quality of voice and slow internet services among others. He informed the MNOs that their first line of action would be to resolve these issues within the Accra-Tema Metropolitan area, following which these efforts would be extended across Ghana.

The Ag. DG said that both the NCA and the MNOs have a shared responsibility to address these issues and ensure that consumers are satisfied with the level of service they receive from their respective providers. He added that ensuring compliance with QoS obligations has always been one of the key challenges for the NCA and in addressing the issue, it was necessary to engage with the CTOs who are directly responsible for these issues within their respective networks.

Contributing to the discussion, the CTOs also informed the Authority of the challenges they face in delivering the expected QoS and cited site acquisition, especially in the high-end residential areas as one of the main challenges. However, Mr. Anokye encouraged the MNOs to find solutions to the problems as consumer satisfaction is key and requires a good faith effort.

To end the meeting, all the MNOs were charged to present to the Authority, a Roadmap to address the QoS issues within Accra and Tema in a month’s time. The MNOs were also encouraged to seek the Authority’s support in resolving peculiar challenge when necessary by engendering team work with the NCA.

Representatives of the MNOs expressed their appreciation for the meeting, the NCA’s candid opinion and pledged to do their best to ensure consumer satisfaction.

This meeting comes on the heels of the celebration of the World Consumer Rights Day during which the NCA engaged with consumers on knowing their rights. One key right is the Right to Good Service. QoS is important to consumers of communication services and consequently the NCA will extend this effort to other parts of the country.

You Might Also Like

Economist applauds bold move to de-dollarize Ghana’s economy

Ban on dollarisation could backfire without cedi stability – Joe Jackson

Mid-Year Budget shows clear commitment to economic stability – Joe Jackson

Google announces $37M in cumulative funding and new AI Community Center in Accra to advance AI in Africa

Cedi performance in first half of year has been impressive – Finance Minister

TAGGED:AirtelGloMTNNCATigo
Share This Article
Facebook Twitter Email Print
Share
Previous Article Nestle marks 60 years in Ghana
Next Article Bribery scandal: Fresh evidence stalls Ghartey C’ttee report

Starr 103.5FM

Starr FmStarr Fm
Follow US
© 2024 EIB Network Ltd. All Rights Reserved.
newsletter icon
Join Us!

Subscribe to our newsletter and never miss our latest in news, podcasts etc..

[mc4wp_form]
Zero spam, Unsubscribe at any time.
adbanner
AdBlock Detected
Our site is an advertising supported site. Please whitelist to support our site.
Okay, I'll Whitelist
Welcome Back!

Sign in to your account

Lost your password?