The Driver and Vehicle Licensing Authority (DVLA) is preparing to introduce an electronic queue management system across its offices to reduce congestion and improve service delivery.
Chief Executive Officer of the Authority, Julius Neequaye Kotey, announced the development at the Government Accountability Series at the Jubilee House on Monday, October 12, 2026.
He said work on the platform was almost complete and that its deployment formed part of broader reforms to improve customer service.
“Work is almost concluded to deploy a queue management system at our various offices,” he said.
Mr Kotey explained that the system would help regulate customer flow, ease congestion at service centres and enable the Authority to respond to service requests more promptly.
The initiative is among several customer-focused interventions being introduced by the DVLA to improve access to its services and enhance the overall customer experience.
The Authority has also developed an electronic library system that will allow visitors to watch driver-refresher and road safety videos while at its offices.
The initiative is intended to improve customers’ understanding of safe driving practices.
Mr Kotey said the reforms were aimed at making the Authority more accessible and responsive to the needs of the public.
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He added that the DVLA was expanding its network of offices, introducing digital payment receipts and sending SMS reminders to customers for licence renewals.
These measures are expected to improve convenience and transparency while making it easier for customers to access the Authority’s services.
