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Business

OmniBSIC Bank relocates Osu Branch to improve customer experience

Starrfm.com.gh By Starrfm.com.gh Published June 17, 2025
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OmniBSIC Bank, one of Ghana’s fastest-growing financial institutions, has officially relocated its Osu branch to a more spacious and customer-friendly location. The new branch is situated directly opposite SAS Jewellery on Osu Oxford Street (GPS: GR-035-6369), and marks a significant milestone in the bank’s commitment to providing improved service delivery and an elevated customer experience.

Previously located within the same vicinity, the relocation aligns with OmniBSIC’s broader strategy to modernize its operations and enhance convenience for its clients. The new one-story facility features a larger seating area, designed to accommodate more customers in a comfortable, efficient banking environment.

“In our bid to serve our cherished customers better, this relocation is not just a change of address but an enhancement in our services,” said Branch Manager, Gifty Adubia Siaw. “With additional staff and improved security, we’re ready to meet growing customer needs with speed and professionalism.”

To ensure client safety, the bank has also upgraded its security systems, reinforcing its commitment to secure banking.

Divisional Head, George Tetteh Ocansey, emphasized OmniBSIC’s customer-first approach:
“This move reflects our dedication to excellence in banking. We listened to customer feedback and responded with action. The Osu community deserves a banking experience that is both efficient and enjoyable.”

As part of its service enhancement efforts, OmniBSIC continues to roll out customer-centric solutions, combining innovation, safety, and financial inclusion. Known for its tagline, “OmniBSIC Bank …Not Just Another Bank,” the institution remains focused on delivering personalized and innovative banking experiences.

“Customers are encouraged to visit the new location for all their banking needs,” added Siaw. “They’ll be welcomed by familiar faces in a refreshed space that promises superior service.”

About OmniBSIC Bank

OmniBSIC Bank is a fully-fledged universal bank formed through the merger of the erstwhile
OmniBank and Sahel Sahara Bank. The merger was driven by the Bank of Ghana’s banking
sector consolidation programme introduced in 2017, which included increasing the minimum
capital requirement nearly fourfold—from GH¢120 million to GH¢400 million.
The merger is considered one of the most successful in Ghana’s financial services industry,
largely due to the similarities in business models and size of the two institutions, as well as the
willingness of stakeholders (management, staff, and directors) to embrace the unification. This
synergy positioned the new entity as a significant player in Ghana’s banking ecosystem.

OmniBSIC has since reinforced its corporate governance structures and invested in
infrastructure to align with the Bank of Ghana’s regulatory standards. The bank is committed to
upholding the highest levels of integrity, transparency, and accountability, creating a reliable
framework for customers to conduct their banking activities with confidence and convenience.
Headquartered in Accra’s Airport City, OmniBSIC Bank operates a network of 40 branches
across Ghana. It offers a comprehensive suite of products, services, and digital solutions
tailored to the needs of corporate clients, SMEs, and individuals, while actively supporting the
communities in which it operates. To ensure the delivery of exceptional banking experiences,
the bank invests heavily in technology and employee development, reflected in its rigorous
staff selection process and comprehensive capacity-building programs.

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